Shipping & Returns

SHIPPING

All items will be processed and shipped within 3 business days (unless otherwise specified). 

*Please note* these shipping quotes are approximate and your exact location, and time of year will determine exact shipping costs and wait times. 

TORONTO
Pick up in-store - FREE
Good Foot next business day delivery - $8 CAD and up

All US/CANADA shipping is tracked, express 2-7 business days or tracked parcel mail 3-10 business days. 

We offer complimentary shipping in North America on orders over $300 CAD.

✷GARMENTS AND SMALL ITEMS✷
CANADA - Tracked Parcel Mail $10 CAD
CANADA - Expedited Shipping $25 CAD
USA - Tracked Parcel Mail $8 USD
USA - DHL Express Shipping $22 USD

✷SHOES AND MULTI-ITEM ORDERS✷
CANADA - Tracked Parcel Mail $15-$30 CAD
CANADA - Expedited Shipping $40-$55 CAD
USA - Tracked Parcel Mail $10-$25 USD
USA - DHL Express Shipping $28-$65 USD

✷ REST OF THE WORLD - International shipping rates will be displayed at check out based on the total weight of your order. We offer both DHL express and tracked parcel mail options. 

✷ If you have specific mailing needs or a rush, please get in touch when you order.
✷ We are not responsible for customs delays, duties or taxes on international shipments.
✷ We feel you, but are not responsible for lost, stolen or delayed orders, or items damaged in transit. That said, get in touch if you have any issues and we will help out as best we can from our end. And please ensure your shipping address is a secure location.
✷ Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be refunded but can be reshipped at the expense of the customer.
✷ International shipments may be subject to additional customs, duties and fees and are the full responsibility of the recipient. Once a package is remitted to the postal carrier, 100% Silk is no longer liable for it. While we will make every effort to assist you in receiving compensation if a package goes missing or is damaged (something we have never had happen), it is your responsibility to follow up with the carrier. If you would like arrange additional insurance for your item please e-mail us to arrange it at 100percentsilkshop@gmail.com.

✷ Discount codes may not be applied retroactively.

RETURNS

In-Store policy:

Exchange or store credit is available for all non-sale items returned within 7 days of the purchase date. All returned goods must be unworn and in perfect condition. 

Sale items are final sale.

Online return policy:

All objects, jewelry, underpinnings, printed matter and swimwear are final sale. Sale items and special orders are final sale. Promotional sale purchases (items purchased with a welcome code or a discount code) are available for exchange or store credit only. 

We will exchange or refund all regular-priced clothing items if posted by trackable mail or courier within 5 days of receipt. The item must arrive to the shop within 14 days of posting. For refunds, you will be refunded the cost of the returned items at the time of purchase minus a return fee of $10.

To initiate a return please e-mail 100percentsilkshop@gmail.com and notify us via e-mail why the item is being returned and if you would like an exchange, store credit or refund. Returns will not be issued until the goods have been received and processed. All returned goods must be unworn and in perfect condition. 

Please allow up to 10 days for returns to appear on your credit card statement/Paypal account. 

Buyer is responsible for all return shipping costs including duties and brokerage fees.  If you are shipping from outside Canada mark the package RETURNED GOODS and ensure “returned goods” option is ticked on the customs declaration form. Any duties or taxes incurred as a failure to do so will be deducted from your refund/exchange credit.

Due to the handmade nature of many of our products, irregularities and inconsistencies are to be expected. We recommend *most* of the garments be dry cleaned only.

LAYAWAY

We want to make our pieces as affordable for you as possible. If Sezzle is not a suitable option, please e-mail hello@100percentsilkshop.com to pursue a longer-term layaway plan. We normally ask for a 30% deposit and the rest is paid in monthly installments.