Shipping & Returns
All items will be processed and shipped within 3 business days (unless otherwise specified).
Pick up in-store - FREE
Dlvvr same/next day delivery - $8-$20 CAD
All US/CANADA shipping is tracked, express 2-7 business days
✷GARMENTS AND SMALL ITEMS✷
CANADA - $20 CAD
USA - $20 USD
✷SHOES AND MULTI-ITEM ORDERS✷
CANADA - $40-$55 CAD
USA - $30-$45 USD
✷ REST OF THE WORLD - International shipping rates will be displayed at check out based on the total weight of your order. We offer both DHL express and tracked parcel mail options.
✷ If you have specific mailing needs or a rush, please get in touch when you order.
✷ We are not responsible for customs delays, duties or taxes on international shipments.
✷ We feel you, but are not responsible for lost, stolen or delayed orders, or items damaged in transit. That said, get in touch if you have any issues and we will help out as best we can from our end. And please ensure your shipping address is a secure location.
✷ Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be refunded but can be reshipped at the expense of the customer.
✷ International shipments may be subject to additional customs, duties and fees and are the full responsibility of the recipient. Once a package is remitted to the postal carrier, 100% Silk is no longer liable for it. While we will make every effort to assist you in receiving compensation if a package goes missing or is damaged (something we have never had happen), it is your responsibility to follow up with the carrier. If you would like arrange additional insurance for your item please e-mail us to arrange it at firstname.lastname@example.org.
Exchange or store credit is available for all non-sale items returned within 14 days of the purchase date. All returned goods must be unworn and in perfect condition.
Online return policy:
All objects, jewelry, underpinnings, printed matter and swimwear are final sale. Sale items are final sale. Promotional sale purchases (items purchased with a discount code) are available for exchange or store credit only.
We will exchange or refund all regular-priced clothing items if posted by trackable mail or courier within 7 days of receipt. The item must arrive to the shop within 14 days of posting.
To initiate a return please e-mail email@example.com and notify us via e-mail why the item is being returned and if you would like an exchange, store credit or refund. Returns will not be issued until the goods have been received and processed. Please allow up to 10 days for returns to appear on your credit card statement/Paypal account.
Buyer is responsible for all return shipping costs including duties and brokerage fees. If you are shipping from outside Canada mark the package RETURNED GOODS and ensure “returned goods” option is ticked on the customs declaration form. Any duties or taxes incurred as a failure to do so will be deducted from your refund/exchange credit.
Due to the handmade nature of many of our products, irregularities and inconsistencies are to be expected. We recommend most of the garments be dry cleaned only.
Starting December 5th, any purchase made in-shop or online will be eligible for exchange, or exchange for store credit until January 15 2023.
Returns seeking a refund will be honoured by following the timeline and instructions of our regular return policy.
We want to make our pieces as affordable for you as possible. If Sezzle is not a suitable option, please e-mail firstname.lastname@example.org to pursue a longer-term layaway plan. We normally ask for a 30% deposit and the rest is paid in monthly installments.