We will exchange or refund all non-sale items if posted by trackable mail or courier within 7 days of receipt. We offer exchange or store credit on all non-sale items if posted by trackable mail or courier within 14 days of receipt.
All jewelry, objects, underpinnings, printed matter and swimwear are FINAL SALE. Sale items are final sale. Promotional sale purchases (items purchased with a discount code) are available for exchange or store credit only.
We want to make our pieces as affordable for you as possible. While Afterpay is not available in Canada, we will be happy to work with you on a layaway plan. Please e-mail hello@100percentsilkshop.com if you would like to pursue this option.
We offer free shipping in north america on all orders over $500 CAD = $357 USD
We have been experiencing heavy delays due to Covid-19, especially on packages going to Australia and Europe. If you need your order to arrive within 2-3 weeks we highly recommend upgrading to express shipping.
Canada Contactless Pick up in store or Toronto Delivery - FREE Standard (2-8 business days) $15 CAD DHL Express (1-2 business days) $30 CAD
USA USPS (2-4 business days) $20 CAD = $15 USD DHL Express (1-2 business days) $35 CAD = $25 USD
Europe Standard (5-22 business days) $30 CAD = 20 EUR DHL Express (2-4 business days) $60 CAD = 40 EUR
Rest of the World Standard (5-22 business days) $35 CAD = $25 USD DHL Express (2-5 business days) $75 CAD = $55 USD
*** This is a rough estimate. If the package is oversized of exceeds 3kg customer will be notified about added shipping charges before order is completed If you have specific mailing needs or a rush, please get in touch when you order. All packages we ship are trackable. We are not responsible for customs delays, duties or taxes on international shipments. We feel you, but are not responsible for lost, stolen or delayed orders, or items damaged in transit. That said, get in touch if you have any issues and we will help out as best we can from our end. And please ensure your shipping address is a secure location. Orders are shipped to the address provided. Orders shipped to incorrect addresses will not be refunded but can be reshipped at the expense of the customer.
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